Store Policies
To remain consistent and fair with all clients the following policies are in effect and will be applied without biase.
Prices:
Prices are subject to change without prior notice. Prices shown on our website are not guaranteed. However, it is rare that Club Amenities changes prices, we really like being consistent because we know our Clients depend on our pricing to meet their budgets. If we have to change prices we do try to notify everyone at least 30 days in advance, but we cannot guarantee that we will be able to reach everyone. Club Amenities makes every effort to show the correct price on our website, while we try our very best to have accurate pricing, there might on occasion be an incorrect price. If that happens, the current price will be charged, not the website price.
Returns:
If you are unhappy with any of our hair and skin care, personal and suncare products you may return them within 30 days of receipt for a full refund of unopened products and buyer pays shipping.
If you are unhappy with any of our off the shelf dispensing systems you may return them within 30 days if they have never been used and you will receive a full refund minus shipping / receiving freight cost. If they have been used, please contact Customer Service for a donation center near you.
Minimums:
The minimum order is $100.00. For orders less than $100.00 a convenience fee of $15.00 will be assessed. For businesses that consistently order less than $100.00 per order Club Amenities reserves the right to transfer your account to Club Amenities' Consumer Department.
Warranties:
Dispeners:
All Dispensers have a limited manufacturer's warranty of one year from purchase date if the buyer uses Club Amenities' brands. Dispensers have a three month limited manufacturer's warranty if the buyer is not using Club Amenities' brands. Although we make our dispensers to last for many many years in a demanding environment, we cannot control the ingredients that other manufacturer's choose to use and the result of those ingredients on our dispensers.
Club Amenities includes Mounting & Care Instructions with each dispenser. Failure of buyer to adhere to these guidelines may result in bodily harm and property damage that Club Amenities shall not be held liable for under any circumstances. If you need a copy of the Mounting & Care Instructions specific to your dispenser please contact Club Amenities' Business Department at 1-800-578-5455.
Products:
All Alter Ego and Finnish Line brands, as with all hair and skin care products that have substantial organic and natural ingredients, have a one year shelf life with a corresponding warranty for unopened products. If the buyer uses Alter Ego or Finnish Line brands beyond shelf date Club Amenities shall not be held liable for any resulting damages. Therefore it is important to purchase only that amount that a business can reasonably use within one year. Club Amenities reserves the right to refuse to sell based on usage history of that business and other factors, however the selling of products to buyer does not imply any responsibility for inventory levels or usage on the part of Club Amenities.
Questions:
If you have questions regarding any of these Policies or if you need assistance in determining correct usage for products please contact Kali St-Wyatt, Vice President, Client Relations, at 1-800-578-5455.